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Q What is the product warranty period?
A The product comes with a two-year limited warranty starting from the date of purchase; specific terms and conditions are detailed in the product manual.
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Q What should I do if the water pump exhibits abnormal noise or vibration?
A First, please check whether the water inlet is clogged and ensure that the unit is securely mounted. If the issue persists, please contact our after-sales technical support team.
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Q How can I purchase genuine spare parts?
A You may order parts through authorized dealers listed on our official website or by calling our customer service hotline. We recommend using genuine parts to ensure optimal performance.
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Q Is professional installation required?
A We recommend that installation be performed by a licensed electrician or a professional installer to ensure compliance with electrical safety standards and system compatibility requirements.
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Q What is the typical response time for after-sales support?
A Inquiries received on business days will be answered within 24 hours. For cases requiring on-site service, an engineer will be arranged to contact you within 48 hours.
